Step-by-Step Guide: Adding an Article to the Knowledge Base

STEP 1: Click on "Knowledge Base"

• Navigate to the left sidebar of the dashboard.
• Locate the "Knowledge Base" option.
• Click on the "Knowledge Base" link to access the relevant section.
• Next, look for the "Add New Article" button to proceed with adding content.

STEP 2: Click on "Add New Article"

• Navigate to the Knowledge Base section.
• Click on the Add New Article link highlighted in red.
• Ensure you have the necessary details ready for the new article.
• After clicking, proceed to the next step to Select "For Employees/For Clients".

STEP 3: Select "For Employees"

• Click on the option labeled "For Employees" to specify the audience for the article.
• Ensure that you have selected the correct option as this will determine the visibility of the article.
• Proceed to the next step to enter the "Article Heading."

STEP 4: Enter Article Heading

• Click on the "Article Heading" field (marked with a red border).
• This field is mandatory (indicated by the asterisk *).
• Ensure to provide a concise and relevant title for the article.
• After entering the heading, proceed to the next step to select the "Article Category".

STEP 5: Select Article Category

• Click on the "Article Category" field highlighted in red.
• Choose an appropriate category from the dropdown list.
• Ensure the field marked with an asterisk (*) is filled, as it is required.
• Proceed to the next step by writing the description of the article.

STEP 6: Fill Description for the Article

• Click on the "Description" field to enter the article details.
• Use the formatting options (Normal, Bold, Italics, etc.) to style your text.
• Ensure to provide a comprehensive description relevant to the article.
• After completing, proceed to the next step by clicking on "Upload File."

STEP 7: Click on "Upload File"

• Locate the "Upload File" section highlighted in red.
• Click on the "Upload File" area to open the file selection dialog.
• Choose the desired file from your device.
• Ensure the file is appropriate for the article you are creating.

STEP 8: Click on "Save" to Submit Your Article

• Ensure all required fields (marked with *) are filled out: Article Heading, Article Category, and Description.
• Review your uploaded file to confirm it's correct.
• Click the Save button at the bottom of the form to submit your article.
• If needed, you can click Cancel to discard changes.